We offer free delivery on all UK orders over £200 (ex VAT)
Orders are despatched from Cake Thrive Monday to Friday (excluding Bank Holidays). All the below options are based on orders placed before 2pm (GMT) Monday to Friday. If you order after 2pm or at the weekend, your order will be despatched on the next available working day. *Larger orders may take up to 5 working days to be dispatched.
Shipping charges for international orders are calculated on the weight and size of the order and we will contact you with a quote. Any shipping quote you receive from us does not include import charges, customs fees or duties and you will be responsible for those charges when your order arrives in your country. Payment for any delivery charges must be received before we can dispatch the order. Delivery times will vary depending on the services available and where in the world the order is being shipped to. For more information please contact us.
In line with the new Brexit regulation on January 2021, tax and duty fees will be collected. Payment instructions will be emailed to you by customs. Additional fees will be charged for the return or cancellation of the order in case the tax/duty is unpaid. If the order is not required anymore or if the duty fee is unpaid, a 15% restocking fee will apply. Please note that the shipping is non-refundable.
Cake Thrive will only accept returns of damaged or faulty items. Please contact us for further information firstname.lastname@example.org
Credit Card Security
When you shop with The Cake Craft Company we use WorldPay (WorldPay is a payment service provider that offers fast and secure payment processing for online businesses of all sizes.) to take your payments and you can be assured that your card details are securely encrypted (128bit) during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.
WorldPay guarantees that we will never:
• Pass on your financial details
• Pass on any personal information gathered when you place an order
• Sell or rent your details
• You will never receive junk mail.
• Leave invasive technologies such as cookies on your machine
• Exploit your details in any way.
We have several ways to take payment. We take payments online through a secure payment system which is described below or if you still do not feel safe making payments online we also have the option for us to call you back during office hours to take payment through our pay by phone option. Both of these options are displayed at the end of the checkout process. We offer various ways for you to pay for your order, including Paypal, Visa, Visa Electron, Mastercard, Maestro, Visa Debit, American Express (AMEX), Diners Club Internationals and JCB.
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